Shipping & Returns

Shipping:

  • USPS - shipping rates vary depending on the weight
  • Delivery Option is a $1.50 fee, for locals only.
  • Orders are processed and shipped out within 7 business days. (dough bowls are made to order and may take up to 2 weeks, preorder items may be longer)
  • Free pickup from Elsie, NE is available. Use code LOCAL, to waive shipping. Please use comments in checkout or message me with details. Need at least 24hr notice to ensure I will be around.

Returns:

  • Returns are only eligible for store credit
  • Candles must be unburned. If there are any issues with your items, it must be reported within 15 days of receiving the item.
  • Personalized items are not eligible for return. (ex. dough bowls)
  • Shipping charges are the customer’s responsibility (both original and returns)
  • Broken or damaged items during shipping are eligible for replacement, we must be notified ASAP. 

Y3 Candle Co. is a small business located in southwest Nebraska, our company started in 2020 and was first known as Rustic Creek Designs. Y3 Candle Co. is run by Farm Wife/Christian Mom, Amanda (Mandy) Osler. All of our products are handmade/poured with 100% American-grown soybean wax. We wanted to bring a more sustainable, clean, and renewable way to enjoy the popular scents in candles and melts. We strive on being your go to for these products while keeping great customer service and reasonable prices.

Y3 is our family brand and means a lot to us, we chose this name as Faith and Family are our top values. We hope we can bring some of this joy & value to our customers as well.

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Besides using 100% American Grown soy wax in our candles, our candles also have cotton wicks, are tested for a maximum clean burn with minimal mushrooming (trimming may still be necessary), all of our products are paraffin free and made with the highest quality fragrance oils. **There are five main “hazard groups” that we simply don't allow within the oils. **- Carcinogens: These are materials known or thought to cause cancer.- Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.- Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.- Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.- Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion

If you have any more questions about the company or our products, don't hesitate to reach out, we would be happy to chat!